I'm so excited you have stopped in to see my shop! I suspect you'll find a lot you've never seen before, and never will again! Be careful, because there's going to be something you can't live without! If not this visit, the next one...because I'm always making new things.
On this page, you'll get information on my policies, so you know what to expect, and see how your delight and satisfaction is my #1 mission! Once you read through this information, click the blue button to jump right into the shopping pages, and find that thing you never knew you needed! (And thank you, so very much!)
I gladly accept returns and exchanges under the following circumstances:
I have a great, no-hassle refund policy for shop and non-custom items! If you aren't satisfied with a non-custom item, return it to me and you get your money back. Simple, honest, no worries. I want you to love your purchase! And smile when you visit my shop.
Please contact me immediately if you receive your item and it is damaged or you are dissatisfied with the product in any way, so I can make it right according to the situation. If you must return an item, upon my receipt of your returned item, I will issue you a full refund (less shipping...but if it's my error, I will also refund your shipping!).
Contact me within 14 days of receiving your item, and returns must be postmarked for shipment within 20 days of original delivery date.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
My goal is to make every transaction 100% satisfactory! All I ask is that you write me personally with any problem or issues so that I can take care of it right away for you!
Payments are through PayPal, which allows you to pay via credit card, debit card, bank account, and PayPal credit. Purchased items will typically be shipped the following Friday after payment has cleared (which is usually immediate, unless you have a new PayPal account).
Taxes will be added automatically before checkout, if applicable for you. Since I am based in Washington State, taxes will be applied for anyone ordering from Washington (according to state and local laws).
Shipment: I generally ship on Fridays, but whenever possible, I like to try to mail things out within a couple days of payment -- but for non-custom, ready to ship items, you can always count on the Friday following your paid order, at the latest. Shipments are through United States Postal Service (USPS) unless otherwise noted on the items. Generally First Class or Priority Mail, for fastest delivery to you.
CUSTOM ORDERS: Custom orders are paid in full upfront, however, any custom order of $100 or more includes a built in 50% deposit to protect you (and me) in case of cancellations. See more details on this below.
CUSTOM ORDER CANCELLATIONS & REFUND POLICY: If you choose to cancel a custom order within 24 hours of purchase (before I have started production), you will receive a full refund of the purchase price (generally credited back to your account through PayPal within 48 hours, except for holidays or non-banking days).
For cancellation after 24 hours, and/or I have started working on your order, I will refund 1/2 your purchase price only (note: the 50% deposit is non-refundable after 24 hours following purchase); however, after the 24 hours, if the cancellation request is within two weeks, the deposit can be credited toward a purchase in my shop (must be redeemed within 30 days).
For cancellation after order is 50% or fully completed: A custom item over half completed, or fully completed and ready-to-send that is cancelled after completion will be refunded half the purchase amount (less shipping), with no refund of the 50% deposit amount, and no sales credit given. This is to help recover used materials and lost labor.
IMPORTANT: Please note: If you must cancel a custom order at any time in the process, please let me know and we can work out an arrangement depending on your circumstances. I want you to feel secure when ordering custom work from me!
COMPLETION TIMES FOR CUSTOM ORDERS: Demand for my work is increasing, and due to the nature of customized sculptures, please allow 4-6 weeks for the completion of custom dolls from the time it is scheduled to begin. Smaller pieces usually can be completed in 2-4 weeks, depending on how many orders are in my work queue ahead of you at the time you order.
I am very good at keeping clients updated on the progress of their pieces, and will not only keep you updated on your creation's progress, but I also love sharing progress photos with you, anytime, and as often as you'd like. Please write with any questions you may have!
STUDIO CONDITIONS: All items are created in my studio, which is a smoke-free and pest-free environment. There is an abundance of natural wool in the work studio and shipping areas, including some raw wools, so be advised if you are allergic to wool. Also, for full disclosure, there is one short-haired dog (my sweet old beagle girl, Dixie-Doo) who sleeps under my work table or on my feet as I work. Because of this, and to be sure there are no moth or other pest issues, I take great pains to keep the studio very clean and as dust-free as possible...which includes storing completed items inside closed, air-tight plastic bins until ready for shipping.
TEXTILE, FABRIC & FIBER TREATMENTS: Most of my fibers are prewashed before felting with natural, organic, non-scented or very lightly lavender-scented cleaners, and stored around organic essential oils, which is undetectable on the wool. The few times I use raw, unwashed wool, it is stated in the item description clearly, so you can know when lanolin will be present.
Wool and all animal fibers are generally washed by the people I purchase them from. However, I only source wool and fibers that are cleaned naturally, without chemicals or acids, from humane handlers. Any exceptions, if any, will be noted in individual item descriptions.
I do source and process some natural raw wools and fibers, and wash them myself using only natural, non-toxic Unicorn products, which are plant-based, very lightly scented with lavender (and other) essential oils, and completely planet-friendly. This is all to further my goal of a completely clean, eco-friendly and "old world" aesthetic in my handmade creations.
100% SATISFACTION GUARANTEED: I invite you to write me anytime with your comments and feedback, thoughts or requests. I greatly appreciate feedback for my work and your experience, and, as stated in my refund policy, I will do everything possible to be sure you are happy with your purchase!
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized PayPal and/or GoDaddy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom art doll order, or newsletter opt-in, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Information Sharing and Disclosure
Information about my customers is important to me and my business. I only share your personal information for very limited reasons and in very limited circumstances, as follows:
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on the privacy and security of GoDaddy and/or PayPal as the legal basis for the transfer.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
How to Contact Me
For purposes of EU data protection law, I, Cherie' C. Davidson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cherie [!at] darlingirlcreations.com. Alternately, you may send postal mail to me at:
Darlin Girl Creations
Attn: Cherie' Davidson
PO Box 101
Adna, Washington 98522